FAQ

Contact Information

Feel free to e-mail us with any questions, suggestions, and/or feedback, and we will get back to you as soon as possible. Please forward any sponsorship inquires to Aimee Rosseau at JanSebastianClothing@Gmail.com

For matters that need urgent attention, call us during regular business hours: Monday to Sunday, 9:00AM - 6:00PM (416-833-2014)

HOW SECURE IS THIS STORE?

Security is one of our top priorities, and this is why we use Stripe. Stripe automatically encrypts your confidential information in transit from your computer to ours. Using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits, the highest level commercially available.

We also accept Paypal, please contact us to find out how.

WHERE DO YOU SHIP?

Shipping is offered worldwide.

WHAT'S YOUR RETURN POLICY?

Within 28 days of placing your order if your garment(s) doesn't fit, or you're not entirely satisfied you can return/exchange them. Simply send us an e-mail and we will get back to you as soon as possible.

WHAT HAVE YOU GOT IN STORE FOR THE FUTURE?

We are looking to expand our roster, and our catalogue of designs. We are also hoping to slowly make out way into other territories. Keep updated via our social networks on both Facebook and Twitter.